Shipping policy
Shipping Policy
Effective Date: 29 Nov 2024
At Smart Health, we strive to ensure your orders are delivered quickly and efficiently. Please review our shipping policy for detailed information about how we handle shipping and delivery.
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1. Processing Time
Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
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2. Shipping Rates
Shipping costs are calculated at checkout and depend on the destination, weight, and size of your order.
Free shipping may be offered for orders over a specified amount (details available at checkout or on our promotions page).
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3. Delivery Times
Domestic (South Africa): Estimated delivery time is 15-30 business days depending on your location.
International: Delivery times vary by destination and can range from 15-30 business days.
Please note: Delivery times are estimates and may be affected by delays beyond our control, such as customs processing or courier disruptions.
4. Shipping Providers
We work with reliable shipping carriers to deliver your order. Carrier options will be provided during checkout, and tracking information will be shared once your order is shipped.
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5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor your shipment's progress.
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6. Shipping Restrictions
We do not ship to P.O. Boxes or restricted regions.
Certain products may have shipping restrictions due to local regulations or carrier policies.
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7. Delayed or Missing Shipments
If your order is delayed or missing, please contact us at dboy76298@gmail.com with your order number for assistance.
For lost packages, we will coordinate with the shipping carrier to resolve the issue.
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8. Customs and Duties (International Orders)
International customers are responsible for any customs duties, taxes, or fees applied by their country.
We are not liable for delays caused by customs processes.
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9. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund where applicable.
Thank you for trusting us.